1. SCOPE OF APPLICATION
The following regulations apply to all reservations, including telephone reservations, and catering in our restaurant “Tisane” as well as to all events and functions organized by OJ Cuisine GmbH. By making a reservation on the basis of these regulations, you agree to their validity also for all subsequent transactions, i.e. any future use of the services offered by us. This applies to future reservations regardless of whether they are made verbally (e.g. by telephone), by e-mail or in any other way.
2. RESERVATIONS AND CANCELLATIONS
Binding nature of table reservations
With your table reservation you make the legally binding declaration to appear at the restaurant at the time of the reservation with the announced number of persons and to freely select and order the menu (not optional) and beverages. With the table reservation, a debt relationship is thus established.
Cancellation free of charge
If you are unable to keep the agreed date and cancel the reservation at least 48 hours before the agreed date, no cancellation fees will be charged. In your own interest and to avoid misunderstandings, we advise you to cancel by email to our email address: post @restaurnat-tisane.de, by phone or in person at the restaurant. (2) Furthermore, no fees will be charged if we are still able to assign the table you cancelled to other guests at short notice.
Cancellation fees
If you do not cancel your table reservation in time according to (Free Cancellation) or if you do not show up at the reserved time on that day, we may demand reasonable compensation for our useless expenses. These cancellation fees are (150 Euro) per registered guest. The same applies if less than the announced number of guests appear.
3. PAYMENTS
Unless otherwise agreed, the following payment terms apply: Payments are to be made in euros. We are not obliged to accept 500 Euro bills as means of payment. As an alternative to cash payment, we offer the possibility of ec-card payment. From an amount of at least 50.00 euros, we also accept payment by credit card (Mastercard and Visa)
4. VOUCHERS
The following conditions apply to the redemption of vouchers issued by the Restaurant: A voucher can only be used to pay for food and beverages offered and consumed in our restaurant. Cash payment of the voucher amount is not possible.
5. LIABILITY
The following conditions apply to our liability for damages and reimbursement of expenses based on contract or other legal grounds:
5.1 We shall be liable without limitation in accordance with the statutory provisions for damages caused by us, our legal representatives or vicarious agents intentionally or through gross negligence.
5.2 We shall only be liable for damage caused by us, our legal representatives or vicarious agents through negligence if
5.2.1 essential contractual obligations are violated. These are obligations the fulfillment of which is essential for the proper performance of the contract and on the fulfillment of which our customers regularly rely and may rely. Essential obligations are also obligations which arise from the nature of the contract and the breach of which jeopardizes the achievement of the purpose of the contract.
5.2.2 Duties of consideration for the rights, legal assets and interests of customers are violated and our performance can no longer be expected of them.
5.3 Our liability shall be limited to the foreseeable damage typical for the contract in the cases mentioned in clause 5.2. In all other cases, we shall not be liable for ordinary negligence.
5.4 The limitations of liability according to clauses 5.2 and 5.3 shall not apply to damages resulting from injury to life, body or health. Furthermore, they shall not apply to claims under the Product Liability Act, due to fraudulently concealed defects or due to a guarantee as well as to all cases in which the statutory liability rules are mandatory.
5.5 The above provisions in this clause 5 shall apply accordingly to any personal liability of our executive bodies, representatives and vicarious agents.